Refund Policy
3.1 General Policy
Pay2Win.quest is operated by Shadow Paths, LLC d/b/a Pay2Win Quest. You may request a refund for any purchase within 14 days of the purchase date by emailing support@pay2win.quest. Requests made within this window are generally approved, including for accidental purchases or misunderstandings about what a purchase includes. Refunds are issued only to the original payment method.
3.2 What a Refund Reverses
Refunding a purchase removes the Victory Points, item(s), and any status derived from that purchase (for example, a Leaderboard tier that depended on it). A permanent record of the original purchase and the refund is kept — refunding doesn’t erase your purchase history, it reverses the purchase’s effects.
3.3 Requests After 14 Days
Refund requests made after the 14-day window may still be approved depending on the circumstances — email support@pay2win.questand we’ll take a look.
3.4 How to Request a Refund
Email support@pay2win.quest with your account email, order date, and a description of the issue. We aim to respond within 5 business days.
3.5 Chargebacks
Filing a chargeback with your bank or card issuer instead of contacting us first doesn’t let you keep the associated VP or items — the same reversal applies once the chargeback is processed. We reserve the right to suspend your account pending resolution. Repeated chargeback abuse (e.g., purchasing, using the item, then disputing the charge) may result in permanent account suspension.
3.6 Not Eligible for Refund
- A purchase that’s already been refunded once
- Leaderboard rank changes resulting from other players’ purchases
Repeated refund requests, suspected fraud, or other abuse of this policy may result in restrictions on future purchases or refund eligibility. Nothing in this policy limits any rights you may have under applicable law that cannot be waived by agreement.
3.7 Contact
Refund questions: support@pay2win.quest